Client Success Manager
New
Based remotely in MexicoContractMiddle
Salary not disclosed
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Job Details
- Languages
- Spanish fluency required
- Experience
- 1-3 years of experience in client success, client services, account coordination, project management, events, consulting support, or a related client-facing role
- Required Skills
- Project ManagementSalesforceCRM
Requirements
- Bachelor's degree or equivalent work experience in business, economics, international affairs, communications, marketing, or a related field
- 1-3 years of experience in client success, client services, account coordination, project management, events, consulting support, or a related client-facing role
- Spanish fluency (Portuguese fluency is a plus)
- Strong organizational and time-management skills with exceptional attention to detail
- Ability to work independently and effectively in a remote environment
- Experience managing multiple projects and stakeholders simultaneously in a fast-paced environment
- Excellent written and verbal communication skills
- Comfortable interacting with senior-level stakeholders and executives
- Familiarity with Salesforce, CRM systems, or project management tools is a plus
Responsibilities
- Partner closely with Account Managers to support senior executive clients in client engagement and retention activities across the Latin America region
- Coordinate and manage analyst briefings, executive advisory sessions, and client calls from scheduling through delivery
- Plan and execute virtual and in-person client events, executive roundtables, roadshows, and market briefings
- Serve as a key point of coordination between clients, analysts, and commercial team members to ensure a seamless client experience
- Track and manage client engagement activities, ensuring timely follow-up and execution of commitments
- Support client onboarding and adoption of FrontierView services and resources
- Maintain accurate records of client interactions, activities, and engagement metrics within Salesforce and other internal systems
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