Client Success Manager

New

Remote MexicoContractMiddle

Salary not disclosed

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Job Details

Bachelor's degree or equivalent work experience in business, economics, international affairs, communications, marketing, or a related field.
1-3 years of experience in client success, client services, account coordination, project management, events, consulting support, or a related client-facing role.
Spanish fluency required.
Demonstrated ability to work independently and effectively in a remote environment.
Excellent written and verbal communication skills.
Strong organizational and time-management skills with exceptional attention to detail.
Experience managing multiple projects and stakeholders simultaneously in a fast-paced environment.
Proactive mindset with strong problem-solving skills.
Portuguese fluency is a plus.
Experience supporting events, executive briefings, webinars, or client programs is a plus.
Familiarity with Salesforce, CRM systems, or project management tools is a plus.

Partner closely with Account Managers to support senior executive clients in client engagement and retention activities across the Latin America region.
Coordinate and manage analyst briefings, executive advisory sessions, and client calls from scheduling through delivery.
Plan and execute virtual and in-person client events, executive roundtables, roadshows, and market briefings.
Serve as a key point of coordination between clients, analysts, and commercial team members to ensure a seamless client experience.
Track and manage client engagement activities, ensuring timely follow-up and execution of commitments.
Support client onboarding and adoption of FrontierView services and resources.
Maintain accurate records of client interactions, activities, and engagement metrics within Salesforce and other internal systems.

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