Technical Customer Success Manager (SaaS)
New
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Hire HangarSaaS, Martech
South Africa - Cape Town, Peru - Lima, Bolivia - Santa Cruz de la Sierra, Ecuador - Guayaquil, Guatemala- Guatemala City, Columbia - Bogotá, Venezuela - Caracas, Mexico - Monterrey, Parugauy - Asuncion, South Africa - Johannesburg, U.S. Time Zones (EST–PST), core hours aligned to ESTContractMiddle
Salary800 - 3,000 USD per month
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Job Details
- Experience
- 2–4 years
- Required Skills
- PythonSQLCustomer SuccessSaaSSlackAsana
Requirements
- 2–4 years of experience in customer success, technical account management, or SaaS support
- Foundational knowledge of SQL and Python, with the ability to discuss logic, queries, or data flows
- Experience working within a tech or SaaS company environment
- Prior remote work experience is non-negotiable
- Strong command of remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar)
- Experience supporting U.S. or UK-based clients
- Strong communication skills and confidence in client-facing interactions
- Detail-oriented with a structured, systems-focused mindset
Responsibilities
- Manage the full customer lifecycle from onboarding through renewal
- Act as a trusted advisor, combining business context with technical understanding
- Translate client needs into documented processes, workflows, and service actions
- Support data-driven conversations using platform metrics, reports, and integrations
- Proactively resolve issues and manage expectations with clarity and professionalism
- Partner with internal teams to align technical execution with client goals
- Capture feedback, success stories, and opportunities for continuous improvement
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