Customer Success Specialist
New
J
JoVEScientific Education
Brazil. Mexico. Colombia. ArgentinaFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluent communication skills English
- Required Skills
- Presentation skillsRelationship managementCustomer Success
Requirements
- Master's degree or PhD in Life Science disciplines.
- Fluent communication skills in English.
- Knowledge of education, market trends, and challenges in Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
- Strong interpersonal skills with a passion for remote relationship-building.
- Experience in science communications or academic outreach is preferred.
- Experience in networking using cold calling is preferred.
Responsibilities
- Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage.
- Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
- Grow engagement and usage by delivering presentations at exhibits, conferences, university seminars, and workshops.
- Strengthen subscription renewal outcomes by ensuring smooth implementation support and consistent usage of resources.
- Influence product decisions by communicating customer feedback to sales, product, and marketing teams.
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