Associate Customer Success Manager
S
SmartlyAd Tech
Mexico City, CDMX hoursFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Advanced English (spoken and written)
- Experience
- 1–3 years
- Required Skills
- Microsoft ExcelCustomer SuccessPowerPoint
Requirements
- 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics.
- Proven ability to execute, optimize, and analyze paid media campaigns across social (Meta, TikTok, Pinterest, Snap, Reddit) and/or programmatic platforms (DV360, The Trade Desk, Google Ads).
- Strong analytical, problem-solving, and presentation skills.
- Proficiency in Excel, PowerPoint, or other business intelligence and visualization tools.
- Excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders across global teams.
- Advanced level of English (spoken and written).
- Availability to work CDMX hours to support US-based global accounts.
Responsibilities
- Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts.
- Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.
- Act as a trusted partner by understanding customer goals, identifying opportunities for growth, and helping align Smartly solutions to business outcomes.
- Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
- Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams.
- Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility.
- Develop deep expertise in Smartly’s creative, automation, and data integration tools to deliver high-quality execution and consultative support.
- Collaborate closely with Product and Engineering to surface customer feedback and influence future development.
- Contribute to the documentation of best practices, workflow improvements, and automation opportunities to enhance operational efficiency across accounts.
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