Founding Customer Success & Commercial Expansion Lead
New
E
EQL TechK-12 AI EdTech
Brazil. South Africa. Mexico, International / Global Time ZonesFull-TimeMiddle
Salary~$30,000 Base ($50,000+ OTE) + Significant Early-Stage Equity
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Job Details
- Languages
- English
- Experience
- 2–6+ years
- Required Skills
- Account ManagementTechnical supportCustomer SuccessGenerative AI
Requirements
- 2–6+ years of professional experience in a K-12 software company.
- Experience in high-volume customer success or account management, ideally serving the US market.
- Proven ability to manage a revenue expansion quota and lead negotiations.
- Strong individual contributor (IC) mindset with experience building playbooks and handling software demos.
- Fluency with Generative AI tools to supercharge productivity.
- Flawless English communication skills.
- Ability to manage technical troubleshooting and support tickets from scratch.
- Bonus: Prior experience as a K-12 teacher, school administrator, or language instructor.
- Bonus: Previous tenure at a fast-growing EdTech market leader.
Responsibilities
- Identify and monetize clusters of free classroom-tier usage by pitching school and district leaders on institutional contracts.
- Manage renewal timelines and own the Net Revenue Retention (NRR) quota.
- Execute strategic cross-sells to expand usage across grade levels, departments, and sister schools.
- Conduct high-energy virtual training sessions to drive deep AI platform integration.
- Monitor software utilization data to preemptively address low-activity accounts and prevent churn.
- Serve as the primary point of contact for technical troubleshooting and create self-service support documentation.
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