Customer Success Manager
New
C
CrewBloomCustomer Success
Philippines. Mexico. Peru. Honduras. Colombia. Puerto Rico, U.S. Pacific Time (PT)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Bilingual in English and Spanish
- Required Skills
- Problem SolvingCustomer SuccessCritical thinkingAccount ManagementClient relationship managementCustomer support
Requirements
- Bachelor’s degree in any field.
- Bilingual in English and Spanish (required).
- Prior experience in customer success, customer support, account management, or a similar client-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking skills.
- Willing and able to work U.S. Pacific Time (PT).
- Internet Connection: 15 Mbps primary, 10 Mbps backup.
- Primary Device: Desktop/laptop with Intel Core i5 (8th gen+), i3 (10th gen+), or AMD Ryzen 5; 8 GB RAM.
- Backup Device: Meets or exceeds Intel Core i3 performance and functional during power interruptions.
- Dedicated quiet home office space, webcam, and noise-canceling USB headset.
Responsibilities
- Guide new clients through the onboarding process and ensure a smooth transition.
- Build and maintain strong, professional relationships with customers throughout their journey.
- Maintain proactive communication with clients through calls, emails, and video meetings.
- Respond to customer questions, concerns, and service-related issues in a timely and professional manner.
- Help clients maximize the value of services through guidance, recommendations, and best practices.
- Monitor customer engagement to identify retention risks and growth opportunities.
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