Sr. Customer Success Specialist
New
S
SupportNinjaSaaS customer success
Remote - Philippines, 10PM - 7AM ManilaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience in a customer success position.
- Required Skills
- Customer SuccessSlackCustomer support
Requirements
- Have 2+ years of experience in a customer success position.
- Show proactive, self-starting drive.
- Have technical curiosity and enjoy exploring technology.
- Demonstrate customer empathy and adapt to customers with varying levels of technical skill.
- Have strong communication skills.
Responsibilities
- Provide personalized support during pre-sale, onboarding, and ongoing customer use.
- Build relationships with customers and understand their businesses.
- Communicate with customers through email, Slack, and phone, adapting the channel and approach to each customer.
- Prioritize support across customers ranging from sole proprietors to enterprise accounts.
- Resolve customer problems without relying on a script or checklist.
- Identify colleagues to involve when customer issues need escalation.
- Translate common customer needs into actionable advice for product management, engineering, and design.
- Learn the product, its technology, and answers to frequently asked questions.
- Create support articles, video tutorials, and other support information.
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