- Own a portfolio of enterprise SaaS accounts, managing customer goals, adoption, and risks.
- Lead weekly check-ins, QBR-style reviews, and coordinate support.
- Onboard new customers to ensure deep platform integration.
- Drive retention, renewals, and expansion revenue while supporting sales conversations.
- Deliver research and advisory projects to support customer go-to-market decisions.
- Use AI tools to build and refine workflows through natural-language instructions.
- Establish the customer success operating system, including playbooks and health tracking.