Founding Customer Success & Commercial Expansion Lead
New
E
EQL TechEdTech SaaS
Brazil, Global Time ZonesFull-TimeMiddle
Salary~$30,000 Base ($50,000+ OTE) + Significant Early-Stage Equity
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Job Details
- Languages
- English
- Experience
- 2–6+ years
- Required Skills
- Customer SuccessGenerative AIAccount Management
Requirements
- 2–6+ years of professional experience in a K-12 software company.
- Proven track record in high-volume customer success, account management, or sales.
- Experience carrying a revenue expansion or renewal quota.
- Strong ability to manage full-cycle commercial negotiations.
- Proficiency in Generative AI tools to enhance personal and professional productivity.
- Elite level of English communication with the ability to influence both educators and economic buyers.
- Comfortable working as an individual contributor in a scrappy, early-stage startup environment.
- Demonstrated ability to build internal processes, playbooks, and self-service documentation.
Responsibilities
- Identify and pitch school principals and district leaders to convert individual teacher usage into institutional contracts.
- Manage commercial renewal timelines and own the Net Revenue Retention (NRR) quota.
- Prospect within existing school networks to upsell and cross-sell adjacent grade levels and departments.
- Onboard new school cohorts via high-energy virtual training sessions to ensure deep platform integration.
- Analyze software utilization data to identify and intervene in at-risk accounts before churn occurs.
- Provide frontline technical support and develop self-service documentation and playbooks.
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