Senior Customer Success Technical Manager
J
JobgetherSaaS, Generative AI
BrazilFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 6+ years
- Required Skills
- Data AnalysisStakeholder managementCustomer SuccessSaaSGenerative AI
Requirements
- 6+ years of experience in Customer Success, Customer Onboarding, Implementation, or a related client-facing function within SaaS, technology, or creative technology environments.
- Proven track record of improving customer adoption, engagement, retention, and satisfaction, particularly within enterprise accounts.
- Experience managing complex enterprise relationships involving large brands, multiple sub-brands, business units, agencies, or departments.
- Strong data literacy with the ability to interpret customer and product usage insights.
- Excellent written, verbal, communication, presentation, and stakeholder-management skills.
- Strong commercial and strategic mindset.
- Demonstrated ownership mentality and ability to operate independently.
- Strong cross-functional collaboration skills.
- Proactive, impact-oriented approach with strong problem-solving and decision-making abilities.
- Experience in advertising, marketing technology, or Generative AI is preferred.
- Comfortable working in a fast-moving environment.
Responsibilities
- Own and lead a high-value enterprise account, taking responsibility for adoption, engagement, renewal success, customer satisfaction, and long-term growth.
- Build trusted strategic relationships across multiple business units, departments, agencies, and stakeholder groups within complex enterprise organizations.
- Design and execute scalable onboarding, implementation, and training programs.
- Analyze customer usage and performance data to identify adoption opportunities, risks, and areas for improvement.
- Develop and execute renewal strategies designed to strengthen retention and improve customer satisfaction through metrics like NPS and CSAT.
- Partner with Product, Engineering, and Creative teams to communicate customer needs and influence roadmap priorities.
- Work with Customer Success leadership to develop scalable systems, processes, and internal playbooks.
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