Customer Success Manager - Growth
New
P
PanoptycLoss Prevention
Location: Brazil; Secondary Locations: CanadaFull-TimeSenior
Salary36,000 - 60,000 USD per year
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Job Details
- Languages
- English
- Experience
- At least 5+ years
- Required Skills
- Customer SuccessAccount ManagementCRM
Requirements
- At least 5+ years of B2B SaaS Customer Success, Account Management, or Operational Onboarding experience.
- High level of autonomy and ability to operate independently without step-by-step guidance.
- Proven record of capturing granular customer feedback and driving issues to resolution.
- Excellent verbal and written English skills.
- Confidence to lead executive-level calls and set firm boundaries with customers.
- Familiarity with CRM systems and workflow automation.
- Experience managing multi-site deployment setups.
- Proactive mindset with strong attention to detail regarding customer pain points and upsell indicators.
Responsibilities
- Take immediate ownership of accounts upon contract signature, ensuring zero missed or delayed kickoff calls.
- Lead structured onboarding and rollout calls across Loss Prevention, Operations, IT, and integrator teams.
- Conduct deep, investigative check-in calls to extract true customer feedback and identify hidden pain points.
- Translate raw customer issues into structured, actionable internal tickets and feature updates.
- Drive account adoption and identify expansion, feature adoption, and upsell opportunities.
- Own renewal execution, churn risk mitigation, and account health tracking.
- Maintain precise, up-to-date account records, health scores, and interaction logs.
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