Sales Operations Manager
New
P
PerfectServeHealth IT, SaaS
US RemoteFull-TimeManager
Salary110,000 - 140,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementData AnalysisMicrosoft Power BISalesforceTableauBusiness OperationsMicrosoft Office
Requirements
- 3+ years of experience in business operations, project management, or a similar role within a healthcare SaaS company.
- Strong project management background with proven success in delivering cross-functional initiatives.
- Advanced proficiency in Salesforce.
- Experience with process improvement methodologies (LEAN preferred).
- Strong analytical skills with the ability to synthesize data into actionable insights.
- High proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
- Experience with BI/analytics tools such as PowerBI, Tableau, DOMO, Sisense, 6Sense, or Google Analytics.
- Excellent communication, facilitation, and collaboration skills.
- Ability to operate with agility and adapt to shifting priorities in a fast-paced environment.
Responsibilities
- Establish and refine the operating cadence for the Customer Experience organization.
- Ensure KPIs, workflows, and review cycles align with strategic goals.
- Analyze workflows to identify opportunities for improvement, simplification, and scalability.
- Produce clear, concise weekly, monthly, and quarterly business reporting and executive insights.
- Develop frameworks for current and emerging metrics aligned to business goals.
- Lead planning, execution, and delivery of complex projects across multiple teams.
- Own the communication calendar for key organizational rhythms including All Hands, QBRs, and newsletters.
- Lead operational initiatives aimed at improving customer satisfaction and engagement.
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