Senior Operations Manager, Account Operations
New
C
CommureHealthTech SaaS
San Francisco Bay Area or RemoteFull-TimeSenior
Salary$100K - $160K
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Job Details
- Experience
- 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
- Required Skills
- Project ManagementSQLCross-functional Team LeadershipMicrosoft ExcelProcess improvementSaaS
Requirements
- 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company.
- Experience leading others in client-facing roles.
- Proficiency in SQL and Excel.
- Expertise in project management with experience deploying multiple projects in a fast-paced environment.
- Demonstrated ability to lead client meetings and discuss difficult subjects while projecting confidence.
- Proven ability to work autonomously and manage ambiguity.
- Demonstrated drive, intellectual curiosity, and attention to detail.
- Experience working cross-functionally with sales, operations, and engineering teams.
- Experience documenting and developing best practices.
- Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus.
Responsibilities
- Drive client growth through operational optimization and new growth initiatives.
- Drive operational metrics (process throughput, defect rate, etc.).
- Develop and standardize internal processes, reporting, training and documentation.
- Ensure the efficient and timely execution of all essential aspects of internal operations projects.
- Engage in cross-functional collaboration with key internal stakeholders, including Product, Engineering, Billing, and Account Management.
- Act as the primary point of contact for largest and most complex accounts.
- Effectively manage client relationships, ensuring satisfaction and maximizing retention.
- Provide mentorship and act as an escalation point for junior team members.
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