- Ensure the efficient and timely execution of all essential aspects of client onboarding and internal operations projects, from project initiation to launch
- Drive client growth through operational optimization and new growth initiatives
- Act as the primary point of contact for our largest and most complex accounts
- Effectively manage client relationships, ensuring satisfaction and maximizing retention
- Help junior team members manage their relationships by acting as an escalation point for their clients as needed
- Engage in cross-functional collaboration with key internal stakeholders to provide an exceptional experience for every customer
- Oversee the entire project management process, ensuring timely, high-quality onboarding and continuous improvement of key metrics
- Drive operational metrics such as process throughput and defect rates
- Develop and standardize internal processes, reporting, training, and documentation
- Contribute to designing and implementing systems and processes that facilitate scalability and efficiency
Project ManagementSQLMicrosoft Excel+2 more