- Drive client growth through operational optimization and new growth initiatives.
- Drive operational metrics (process throughput, defect rate, etc.).
- Develop and standardize internal processes, reporting, training and documentation.
- Ensure the efficient and timely execution of all essential aspects of internal operations projects.
- Engage in cross-functional collaboration with key internal stakeholders, including Product, Engineering, Billing, and Account Management.
- Act as the primary point of contact for largest and most complex accounts.
- Effectively manage client relationships, ensuring satisfaction and maximizing retention.
- Provide mentorship and act as an escalation point for junior team members.
Project ManagementSQLCross-functional Team Leadership+3 more