Senior Operations Manager, Implementation and Accounts
New
C
CommureHealthcare AI SaaS
San Francisco Bay Area or RemoteFull-TimeSenior
Salary$120K - $160K; $120K – $160K • Offers Equity; Estimated Base Salary $120K – $160K • Offers Equity
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Job Details
- Experience
- 6+ years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
- Required Skills
- Project ManagementSQLMicrosoft ExcelGoogle WorkspaceClient relationship management
Requirements
- 6+ years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
- Strong proficiency in data analysis using SQL and Excel
- Expertise in project management, specifically deploying multiple projects in a fast-paced environment
- Excellent interpersonal skills and experience delivering high-quality customer experiences
- Ability to lead client meetings and discuss difficult subjects while projecting confidence and trust
- Comfort working in an autonomous, fast-paced environment with a knack for identifying and removing blockers
- Demonstrated drive, intellectual curiosity, and attention to detail
- Experience working cross-functionally with sales, operations, and engineering teams
- Proficiency in documenting and developing best practices for team implementation
- Proficiency in Retool and Google Suite is a plus
- Experience in the Revenue Cycle Management (RCM) space is a bonus
Responsibilities
- Ensure the efficient and timely execution of all essential aspects of client onboarding and internal operations projects, from project initiation to launch
- Drive client growth through operational optimization and new growth initiatives
- Act as the primary point of contact for our largest and most complex accounts
- Effectively manage client relationships, ensuring satisfaction and maximizing retention
- Help junior team members manage their relationships by acting as an escalation point for their clients as needed
- Engage in cross-functional collaboration with key internal stakeholders to provide an exceptional experience for every customer
- Oversee the entire project management process, ensuring timely, high-quality onboarding and continuous improvement of key metrics
- Drive operational metrics such as process throughput and defect rates
- Develop and standardize internal processes, reporting, training, and documentation
- Contribute to designing and implementing systems and processes that facilitate scalability and efficiency
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