EAP Program Manager / Senior Account Manager
New
Remote work opportunity within the United States.Full-TimeSenior
Salary79,700 - 103,000 USD per year
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Job Details
- Experience
- Minimum 5 years of direct EAP experience; at least 4 years of account management, client relationship management, or program management experience.
- Required Skills
- Project ManagementMicrosoft OfficeComplianceAccount Management
Requirements
- Active, unrestricted independent clinical license in Virginia or Washington, D.C. (LCP, LCSW, LICSW, LMFT, LPC, or equivalent).
- Master’s or Doctoral degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or a related behavioral health discipline.
- Minimum 5 years of direct Employee Assistance Program (EAP) experience.
- At least 4 years of account management, client relationship management, or program management experience.
- Proven experience managing contracts, service delivery programs, and performance-based engagements.
- Strong background in business process analysis, operational improvement, and program optimization.
- Experience supporting healthcare organizations, government agencies, federal programs, or commercial healthcare initiatives.
- Excellent project management, strategic planning, and organizational skills.
- Strong analytical, problem-solving, and decision-making capabilities.
- Outstanding communication, stakeholder engagement, presentation, and relationship-building skills.
- Proficiency with Microsoft Office applications and business management tools.
- Ability to travel up to 15% annually as required.
Responsibilities
- Serve as the primary point of contact for client stakeholders, ensuring successful execution of contractual obligations, service agreements, and program deliverables.
- Oversee the full lifecycle management of EAP programs and client contracts, maintaining compliance with SOWs, SLAs, regulatory requirements, and organizational policies.
- Lead program operations by developing project plans, managing schedules, tracking deliverables, and ensuring timely completion of all contractual commitments.
- Coordinate cross-functional teams across operational, clinical, finance, and pharmacy-related functions to ensure seamless service delivery and effective collaboration.
- Monitor program performance metrics, utilization trends, and SLA compliance, implementing corrective actions and improvement initiatives when necessary.
- Facilitate client meetings, prepare status reports, maintain action item logs, and provide regular operational and utilization reporting.
- Support onboarding and implementation activities for new programs, serving as a key liaison between stakeholders and internal teams.
- Act as a subject matter expert on EAP services, providing guidance, training, and consultation to clients and internal stakeholders.
- Manage billing-related activities, utilization data reporting, and documentation to support accurate invoicing and contract administration.
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