Customer Care Specialist
New
H
HelloFreshBusiness Process Outsourcing
Manila, Manila, PhilippinesContractMiddle
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingCustomer serviceMultitaskingAccount ManagementCRM
Requirements
- Proven experience in voice and non-voice customer service.
- Experience in a contact center or similar environment preferred.
- Excellent verbal and written communication skills.
- Strong command of grammar, spelling, and punctuation.
- Proficiency in email, chat, and social media support platforms.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Positive energy and can-do attitude.
- Demonstrated integrity and diligence.
- Ability to work effectively with minimal supervision.
Responsibilities
- Deliver exceptional customer experiences across voice, email, chat, and social media.
- Resolve customer inquiries and build strong relationships to drive retention.
- Meet or exceed performance metrics including response time, resolution time, and customer satisfaction.
- Document interactions and transactions accurately in the CRM system.
- Identify opportunities for process improvement and provide feedback.
- Contribute to a collaborative team environment and share knowledge.
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