Customer Support Specialist (Arabic)
New
RemoteFull-Time
SalaryCompetitive compensation
Apply NowOpens the employer's application page
Job Details
- Languages
- Arabic (written and spoken), English
- Required Skills
- Problem SolvingTroubleshootingCRMCustomer support
Requirements
- Fluency in Arabic (written and spoken)
- Good English skills
- Strong communication and interpersonal abilities
- Customer-focused mindset with empathy and patience
- Ability to handle multiple tasks in a fast-paced environment
- Basic computer skills and familiarity with digital tools
- Problem-solving skills and attention to detail
- Ability to work independently in a remote setting
- Reliable high-speed internet connection
- Personal computer or laptop with updated operating system
- Quiet and professional workspace
- Familiarity with email, chat tools, and CRM systems (preferred)
Responsibilities
- Respond to customer inquiries via email, chat, or phone in Arabic (and English if required)
- Provide accurate information about products, services, and processes
- Maintain clear, professional, and empathetic communication
- Assist customers with troubleshooting and resolving common issues
- Identify root causes and guide customers through solutions
- Escalate complex or sensitive cases to appropriate teams
- Document all customer interactions in CRM or support systems
- Track open cases and follow up to ensure timely resolution
- Handle complaints with professionalism and empathy
- Participate in training sessions and team meetings
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