Tech Customer Support Specialist
New
ColombiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English (B2 high or C1)
- Experience
- +3 years
- Required Skills
- DocumentationTechnical supportCRMSaaS
Requirements
- 3+ years of experience in SaaS support or a customer-facing technical role.
- Experience in a startup or fast-growth environment is preferred.
- Ability to quickly self-learn new software and become a subject matter expert.
- Familiarity with API integrations, specifically Zapier and CRMs.
- Comfortable with custom domain setup, including CNAME and A records.
- Excellent written and verbal communication skills in English (B2 high or C1).
- Customer-first mindset with demonstrated empathy and patience.
- Bonus: Experience writing documentation, support articles, or training content.
Responsibilities
- Resolve support tickets by troubleshooting technical issues like API integrations, custom domain setup, and general product use.
- Respond to real-time live chat inquiries regarding subscriptions, onboarding, and advanced product usage.
- Host scheduled Zoom calls to guide customers through specific technical challenges.
- Create and maintain Knowledge Base articles to support customer self-service and internal team training.
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