Customer Success Specialist I (Spanish Bilingual)
New
P
Palmetto Clean TechnologyClean Tech
Remote - PhilippinesFull-TimeEntry
Salary500,000 - 740,000 PHP per year
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Job Details
- Languages
- English and Spanish
- Experience
- 1+ year of customer service experience
- Required Skills
- SalesforceCustomer serviceTroubleshootingCRM
Requirements
- 1+ year of customer service experience (call center or BPO preferred).
- Excellent written and verbal communication skills in both English and Spanish.
- Strong verbal and written communication skills in English.
- Basic familiarity with solar energy systems or willingness to learn quickly.
- Comfortable using CRM/ticketing systems (Salesforce preferred but not required).
- Detail-oriented and able to follow SOPs accurately.
- Ability to stay calm and professional under pressure.
- A positive, team-oriented attitude.
Responsibilities
- Handle inbound customer contacts (calls, emails, chats) regarding solar system performance, billing questions, and account support.
- Provide first-level troubleshooting and walk customers through basic steps to resolve issues.
- Accurately log and update all customer interactions in the CRM system.
- Identify cases that require escalation to Tier 2 or specialized teams.
- Follow established SOPs for routing high-priority or technical cases.
- Proactively educate customers on how to monitor their solar system performance.
- Adhere to service-level agreements (SLAs) for response times and resolution.
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