Customer Success Management Lead
New
PhilippinesFull-TimeLead
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 2+ years managing a sales or account management team
- Required Skills
- SalesforceAccount ManagementProcess improvement
Requirements
- 2+ years managing a sales or account management team responsible for expansion and renewals.
- Detail-oriented systems thinker with a bias for building scalable, repeatable processes.
- Hands-on experience leveraging AI to improve efficiency, automation, and reduce manual, repetitive workload across sales or CS teams.
- Proven track record of building out repeatable processes for sales and renewals motions.
- Proficiency in data-driven decision making using Salesforce and other BI reporting tools.
- Strong coaching mindset and ability to develop CSMs toward clear, measurable outcomes.
- Excellent written and verbal English communication skills.
Responsibilities
- Manage a team of SMB CSMs responsible for onboarding, escalations, renewals, and expansion.
- Hold weekly 1:1s to coach and guide CSMs toward their targeted objectives.
- Continually assess and improve the process, strategy, and motion of our SMB customer success team.
- Predictably forecast Churn, Downsell, and Expansion revenue each quarter.
- Build and launch repeatable playbooks for the SMB CSM team.
- Partner cross-functionally with Sales, Product, and Support to improve the end-to-end SMB customer experience.
View Full Description & ApplyYou'll be redirected to the employer's site
