Team Lead, Customer Success
New
P
Palmetto Clean TechnologyClean Tech
Remote - PhilippinesFull-TimeLead
Salary640,000 - 960,000 PHP per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English, Spanish
- Experience
- 3+ years
- Required Skills
- CoachingCRMCustomer Success
Requirements
- 3+ years of experience in customer service, preferably in a leadership or supervisory role.
- Fluent in both English and Spanish with the ability to deliver constructive feedback clearly.
- Proficiency in workforce tools, CRM platforms, and reporting dashboards.
- Strong problem-solving abilities and a proactive mindset.
- Ability to thrive in a fast-paced, customer-centric environment.
- Experience managing a remote/international team is a strong plus.
- Background in solar, energy, or a similar technical industry is preferred.
Responsibilities
- Supervise and mentor a team of 7- 15 agents, ensuring high engagement and performance.
- Conduct regular coaching sessions, one-on-one meetings, and team huddles to enhance service delivery.
- Monitor real-time and historical metrics to ensure efficiency, adherence to KPIs, and high customer satisfaction.
- Review call recordings, emails, and chat interactions to provide constructive feedback.
- Collaborate with workforce management to optimize staffing and scheduling.
- Identify trends in customer feedback and escalations to improve service processes.
- Partner with internal departments like FinOps and Sales to resolve complex issues.
View Full Description & ApplyYou'll be redirected to the employer's site
