Sr. Salesforce Consultant, Service Cloud Voice
New
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NeuraFlash, Part of AccentureIT Consulting, AI
Remote - Canada (Alberta, British Columbia, Ontario Only)Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- Salesforce
Requirements
- 4+ years project experience in a hands-on position
- 4+ years of experience with Salesforce in a development or configuration capacity
- Understanding of Customer Service and Contact Center Operations
- Experience solving Complex Use Cases
- Solid Understanding of Salesforce Platform and its architecture
- Experience building Custom Applications and Lightning Experience
- Proficiency with Visual Flows and Process Builders
- Understanding of Release Management and Application Lifecycle Management
- Knowledge of Development Lifecycle, Deployment Best Practices, and Governance
- Client facing experience in Pre-Sales, Project Management, Discovery and Design, and Enterprise Application Architecture
Responsibilities
- Facilitate business process reviews to identify customer requirements and processes
- Create visual diagrams illustrating customer business processes
- Create user stories based on customer requirements
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions
- Develop technical requirements and specifications for customers and the technical delivery team
- Drive best practice contact center design into solution delivery
- Manage aspects of projects and customer communications
- Deliver customer end user training and documentation
- Configure Salesforce Solutions using point-and-click tools like Process Builder and Visual Flows
- Partner with the Artificial Intelligence team to create innovative Salesforce solutions
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