Senior Associate, Service Delivery
New
B
bswift Benefits Administration
Remote- US, 8 AM-5 PM Central TimeFull-TimeSenior
Salary65,000 - 80,000 USD per year
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Job Details
- Experience
- 3+ years of experience in benefits administration, 3+ years of experience in a client services role, and 2+ years of project management experience.
- Required Skills
- Project ManagementData AnalysisMicrosoft ExcelQuality Assurance
Requirements
- Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience.
- 3+ years of experience in benefits administration with hands-on experience supporting platforms and processes.
- 3+ years of experience in a client services role.
- 2+ years of project management experience.
- Solid technical background with the ability to navigate complex systems.
- Advanced proficiency in Microsoft Excel, including VLOOKUPs, Pivot Tables, and basic formulas.
- Strong written and verbal communication skills with the ability to engage technical and non-technical audiences.
- Strong analytical skills with the ability to synthesize complex data into actionable insights.
- Proven ability to operate effectively and make timely decisions in a fast-paced environment.
- High level of productivity, organization, reliability, and attention to detail.
Responsibilities
- Resolve client issues regarding bswift products by researching and utilizing internal systems.
- Triage and manage client tickets and inquiries within 24 hours through to resolution.
- Support and provide technical guidance during the implementation of new client benefits websites.
- Maintain and update client sites including matrices, documentation, rates, and configuration.
- Perform quality assurance testing on client sites and manage carrier/payroll feed workflows.
- Deliver technical and product presentations, demonstrations, and training sessions for clients.
- Drive continuous process improvements and develop fulfillment procedures.
- Mentor junior team members and share insights across internal teams.
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