Ooma

Ooma creates powerful connected experiences in home and small business telecommunications service, as well as affordable home security.

1001-5000 employees

Founded 2004

$5.1M series unknown

SaaS

Public Company

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SaaS VoIP Telecommunications Mobile Software

Remote Work Available

This company offers remote work opportunities.

Open Positions3

Remote, USFull-TimeTelecommunicationsPosted

Senior Director, Service Delivery & Support, AirDial

Lead end-to-end AirDial implementation operations, including deployment planning, site readiness, installation execution, quality assurance, and customer go-live activities.
Own quarterly installation targets and operational forecasting to support AirDial growth objectives.
Lead global AirDial technical support operations (L1/L2/L3), ensuring high-quality post-installation support and adherence to SLA, CSAT, and escalation targets.
Oversee enterprise and multi-site deployments, including white-glove, partner-led, and self-install programs.
Manage field technicians, implementation teams, third-party vendors, and channel partners to ensure consistent delivery quality and operational excellence.
Serve as senior escalation point for complex customer and partner issues, driving rapid resolution and long-term customer satisfaction.
Build and scale operational processes, implementation standards, support workflows, and knowledge management practices.
Partner cross-functionally with Sales, Engineering, Product, Channel, and Operations teams to align deployment capacity and product improvements.
Develop KPI dashboards, forecasting models, and operational reporting to track performance.
Lead workforce planning, recruiting, coaching, and organizational development across teams.

Project ManagementOperations ManagementTechnical support+1 more

Showing 1 of 3 positions

About Ooma

Ooma pioneers powerful connected experiences, serving over 1.2 million users globally through its smart cloud-based SaaS platform. You'll contribute to a company that transforms communication for both businesses and consumers. Our solutions power everything from advanced voice and collaboration tools for businesses to HD voice quality and smart home security for individuals. We combine innovative technology with accessible pricing, making advanced communication available to everyone. You will join a team that consistently delivers robust, scalable products in a rapidly evolving market.

How We Work

Ooma believes in empowering its people. You'll find a culture that embraces remote work, providing the flexibility needed to thrive. Our teams collaborate across distances, relying on clear communication and robust tools. We support an environment where individual voices are heard, even within a large, interconnected team. Expect to work with colleagues who are team players but also value independent contributions and problem-solving.

Why Join Us

Shape the future of connected experiences for millions of users.
Work in a remote-friendly environment with robust support for distributed teams.
Contribute to a company backed by a successful IPO and strategic acquisitions.
Solve complex challenges in billing operations and customer support, driving process improvements.

Benefits & Perks

Comprehensive Medical/Dental/Vision insurance, including HDHP with HSA contributions.
Employer-paid income protection: Basic Life, AD&D, Short- and Long-term disability.
Financial benefits: 401(k) with employer match, Roth, and Employee Stock Purchase Plan (ESPP).
Generous Paid Time Off, Sick Time, and observed corporate holidays.
Additional support: FSA Healthcare & Dependent Care, Commuter Benefits, EAP, Life Balance benefits.

Tech Stack

cmswidgetsmobile

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