Ooma

Ooma creates powerful connected experiences in home and small business telecommunications service, as well as affordable home security.

1001-5000 employees
Founded 2004
$5.1M series unknown
SaaS
Public Company

Remote Work Available

This company offers remote work opportunities.

Open Positions6

Remote, CanadaFull-TimeTelecommunicationsPosted
  • Serve as the customer-facing voice for Ooma Enterprise to provide consistent, prompt, and high-quality support.
  • Proactively build relationships with top 50 customer base.
  • Perform billing analysis and auditing for enterprise clients.
  • Manage ongoing contract renewal opportunities.
  • Increase account retention and reduce churn.
  • Guide existing customers in effectively using Ooma Enterprise products.
  • Handle escalated customer service concerns via Freshdesk ticketing system.
  • Assist customers with billing corrections and collections for delinquent accounts.
  • Liaise with internal teams to ensure timely project completion and identify upsell opportunities.
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About Ooma

Ooma pioneers powerful connected experiences, serving over 1.2 million users globally through its smart cloud-based SaaS platform. You'll contribute to a company that transforms communication for both businesses and consumers. Our solutions power everything from advanced voice and collaboration tools for businesses to HD voice quality and smart home security for individuals. We combine innovative technology with accessible pricing, making advanced communication available to everyone. You will join a team that consistently delivers robust, scalable products in a rapidly evolving market.

How We Work

Ooma believes in empowering its people. You'll find a culture that embraces remote work, providing the flexibility needed to thrive. Our teams collaborate across distances, relying on clear communication and robust tools. We support an environment where individual voices are heard, even within a large, interconnected team. Expect to work with colleagues who are team players but also value independent contributions and problem-solving.

Why Join Us

  • Shape the future of connected experiences for millions of users.
  • Work in a remote-friendly environment with robust support for distributed teams.
  • Contribute to a company backed by a successful IPO and strategic acquisitions.
  • Solve complex challenges in billing operations and customer support, driving process improvements.

Benefits & Perks

  • Comprehensive Medical/Dental/Vision insurance, including HDHP with HSA contributions.
  • Employer-paid income protection: Basic Life, AD&D, Short- and Long-term disability.
  • Financial benefits: 401(k) with employer match, Roth, and Employee Stock Purchase Plan (ESPP).
  • Generous Paid Time Off, Sick Time, and observed corporate holidays.
  • Additional support: FSA Healthcare & Dependent Care, Commuter Benefits, EAP, Life Balance benefits.

Tech Stack

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