General Manager, Operations
New
V
Valsoft CorporationB2B SaaS
CanadaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- Artificial IntelligenceCross-functional Team LeadershipBusiness OperationsSaaS
Requirements
- 8+ years of leadership experience in software or SaaS businesses.
- Proven experience leading operational functions such as Professional Services, Customer Operations, Customer Success, or IT.
- Demonstrated ownership of budgets, business performance metrics, or P&L responsibilities.
- Experience implementing automation, systems improvements, or AI-enabled workflows.
- Track record of driving measurable productivity improvements and operational efficiencies.
- Strong analytical and financial acumen.
- Experience leading cross-functional initiatives across technical and business teams.
Responsibilities
- Own business unit financial performance including revenue, gross margin, operating costs, and profitability.
- Develop and execute operating plans that balance customer outcomes and operational efficiency.
- Lead the adoption of AI and automation across customer-facing and internal workflows.
- Improve delivery quality, utilization, scalability, and customer satisfaction.
- Align Product, Engineering, Customer Success, Professional Services, and Operations around common business goals.
- Build high-accountability teams and coach future leaders.
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