- Own revenue, retention and expansion for the US ISV book across NMI Payments and Money Movement.
- Build account plans to expand partner adoption across card, account-to-account payments, acquiring, gateway, value-added services and Merchant Central.
- Lead pricing, renewals and negotiations with the largest partners while protecting margin.
- Identify partner risks, including falling volume, dormant merchants, competitive threats and pricing pressure, and act to prevent churn.
- Drive merchant activation and boarding within partner platforms, measuring time-to-first-transaction and dormant merchants.
- Hire, coach and develop channel account managers, and establish partner tiers, coverage and team operating rhythms.
- Create team playbooks for QBRs, success plans, renewals and expansion; maintain forecasting, pipeline, partner health and Salesforce data.
- Lead consolidation of the Dwolla and NMI Payments partner books into a single coverage model, account plan and Salesforce view.
- Own the partner experience from go-live to renewal and serve as executive sponsor and escalation point for top ISVs.
- Represent partner needs in roadmap planning and own partner communications and adoption for launches.