- Manage full-lifecycle implementation of a payments industry CRM and Residuals platform.
- Act as the subject matter expert for the Residuals module.
- Solve residual calculation tickets using Excel and the Merchant Central platform.
- Interact with clients over Zoom and email regarding residual calculations and configuration updates.
- Create new mathematical formulas and verify existing formulas for residual income calculations.
- Provide guidance on using and configuring the Merchant Central Residuals module.
- Log software issues, bugs or inconsistencies using JIRA and Zendesk.
- Create visual mockups and written descriptions of suggestions for the development team.
- Train and coach new clients on the benefits of Merchant Central.
- Educate yourself about the payments industry.
- Collaborate with cross-functional teams to define data needs and implement data-driven solutions.
- Communicate findings effectively to technical and non-technical stakeholders.
- Assist in conducting ad-hoc analyses and data extraction.
SQLData AnalysisJira+3 more