Vice President of SaaS Sales, Merchant Relationship Management

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Requirements:

• 10+ years in sales, with direct experience building and leading pre- and post-sales teams.
• Proven success in B2B software or technology sales, ideally with merchant or payment-related solutions.
• Experience with pre-sales solution consulting, designing client-specific architectures, and driving adoption post-sale.
• Familiarity with selling to ISOs, ISVs, banks, or other key players in the payments ecosystem.
• Ability to leverage sales metrics and analytics for forecasting, decision-making, and strategic planning.
• Adept at engaging executives at all levels, driving consensus, and closing high-value deals.
• Proven ability to develop go-to-market strategies that produce measurable revenue growth and market share expansion.
• Passion for hiring, coaching, and mentoring high-performing sales professionals in a collaborative, inclusive environment.
• Comfort working with Product, Marketing, Operations, and Customer Success to align sales initiatives with broader company objectives.
• Success in fast-paced or rapidly evolving environments, with the flexibility to pivot strategies as needed.
• Commitment to understanding client needs, delivering real value, and fostering long-term relationships.

Responsibilities:

• Develop and Execute Sales Strategy: Define a clear sales strategy aligned with company goals, identifying target markets, segments, and key performance indicators (KPIs).
• Drive Revenue Growth: Establish revenue targets, forecast sales performance, and ensure the team meets or exceeds quarterly and annual quotas.
• Lead Full Sales Lifecycle Management: Oversee lead generation, pipeline management, deal negotiations, and contract execution in a consultative selling environment.
• Collaborate Cross-Functionally: Work closely with Product, Marketing, and Customer Success teams to align product roadmaps, refine messaging, and optimize the customer journey.
• Optimize Pricing & Packaging Strategies: Partner with Revenue Acceleration, Product, and Finance to design competitive pricing models that address market needs and drive sustainable growth.
• Lead Customer Expansion & Retention Efforts: Collaborate with Account Management and Customer Success teams to identify cross-sell and upsell opportunities that boost customer lifetime value.
• Partner with Senior Leadership: Team up with the CRO, VP of Customer Experience, and other stakeholders to design the MRM support model for pre-sales, implementation, partner expansion, and ongoing customer success.
• Architect MRM Solutions: Develop both general and custom solutions that drive growth for our partners.