Global Partnership Manager, Managed Clients
T
TestronicGaming, QA Outsourcing
Poland. United KingdomFull-TimeManager
SalaryCompetitive compensation with performance-based incentives.
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Job Details
- Required Skills
- SalesforceMS OfficeAccount ManagementQuality AssuranceCRM
Requirements
- Experience in the gaming industry, ideally within QA outsourcing.
- Professional experience in account management and sales with a client-first mindset.
- Proven track record of achieving or exceeding sales and customer satisfaction targets.
- Ability to develop and maintain broad, deep relationships across various levels in client companies.
- Strong written, verbal communication, and presentation skills.
- Ability to build trust and influence cross-functional stakeholders internally and externally.
- Excellent organizational skills with attention to detail and ability to manage multiple accounts simultaneously.
- Proficiency in productivity or CRM tools such as Salesforce, MS Office, or Zoho.
- Ability to work independently and collaboratively in a fast-paced environment.
- Willingness to travel as required.
- Self-driven and results-oriented mindset.
Responsibilities
- Act as the primary point of contact for assigned Managed Clients, proactively handling inquiries and addressing needs with a client-first approach.
- Lead or support the development of strategic account plans to strengthen relationships and achieve growth sales targets.
- Manage all upsell, cross-sell, and renewal opportunities within accounts, including contract administration.
- Build and maintain broad relationships across client companies and internally to drive client satisfaction and retention.
- Maintain accurate client records, tracking contract updates, renewals, and service performance.
- Collaborate with Sales, Operations, and Finance teams to ensure seamless service delivery and address issues.
- Generate and present progress, performance, and sales reports for clients and internal leadership.
- Monitor account performance to ensure services meet client needs and budgets.
- Collaborate with Project and QA Managers to ensure seamless service delivery.
- Act as a thought partner to clients by staying updated on industry trends and competitor activities.
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