- Act as the primary point of contact for assigned Managed Clients, proactively handling inquiries and addressing needs with a client-first approach.
- Lead or support the development of strategic account plans to strengthen relationships and achieve growth sales targets.
- Manage all upsell, cross-sell, and renewal opportunities within accounts, including contract administration.
- Build and maintain broad relationships across client companies and internally to drive client satisfaction and retention.
- Maintain accurate client records, tracking contract updates, renewals, and service performance.
- Collaborate with Sales, Operations, and Finance teams to ensure seamless service delivery and address issues.
- Generate and present progress, performance, and sales reports for clients and internal leadership.
- Monitor account performance to ensure services meet client needs and budgets.
- Collaborate with Project and QA Managers to ensure seamless service delivery.
- Act as a thought partner to clients by staying updated on industry trends and competitor activities.
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