- Define, implement, and maintain QA standards across testing operations.
- Partner with operational leadership to identify improvements and raise testing performance.
- Establish measurable definitions of quality, performance, and delivery excellence.
- Support the development and upskilling of QA Leads, Senior Leads, and QA teams across locations.
- Define and monitor QA performance metrics, including quality, throughput, rework, efficiency, utilization, and defect discovery effectiveness.
- Use data and trend analysis to identify risks, opportunities, and areas requiring operational focus.
- Evaluate and implement automation, AI, and other QA solutions with Technology, Data, and Operations teams.
- Advise stakeholders and clients on QA quality, testing practices, and delivery excellence.