- Provide customer support via a shift schedule.
- Monitor transactions and investigate malfunctions in provider activity.
- Manage and monitor system limits.
- Issue alerts during the launch of new merchants and solutions.
- Allocate resources when providers are down and calculate potential losses.
- Disable payment methods or acquirers upon request.
- Perform refunds at the request of merchants and colleagues.
- Request and process user documentation.
Analytical SkillsProblem SolvingCustomer support