Client Support Specialist
New
F
FYSTFintech Payments
Lithuania, Romania, Portugal, Ukraine, Poland, Kazakhstan, Estonia, Spain, SlovakiaFull-TimeEntry
SalaryCompetitive Compensation matched to your skills, expertise, and impact.
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Job Details
- Languages
- English and Russian
- Required Skills
- Analytical SkillsProblem SolvingCustomer support
Requirements
- Strong verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to think on your feet and provide effective solutions under pressure.
- High sense of responsibility.
- Good level of English and Russian languages.
- Previous experience in customer support, client services, or a related role is a plus.
- Previous fintech experience is an advantage.
Responsibilities
- Provide customer support via a shift schedule.
- Monitor transactions and investigate malfunctions in provider activity.
- Manage and monitor system limits.
- Issue alerts during the launch of new merchants and solutions.
- Allocate resources when providers are down and calculate potential losses.
- Disable payment methods or acquirers upon request.
- Perform refunds at the request of merchants and colleagues.
- Request and process user documentation.
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