Customer Support Specialist (English, German, French)
New
A
AlphanumericPharma/Biotech
Based in Spain, 9 AM to 6 PM CET, with flexibility for shifts potentially ending at 2 AM CET.Full-TimeMiddle
SalaryCompetitive and attractive salary.
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Job Details
- Languages
- English, German, French
- Experience
- 2-5 years preferred
- Required Skills
- Microsoft OfficeCRMCustomer support
Requirements
- Fluent in English, German, and French (mandatory).
- Based in Spain with fully legal and valid documentation to work in the country.
- Experience in customer service or related fields.
- Bachelor in Business, Supply Chain, or related fields preferred.
- 2-5 years of experience preferred.
- Minimum of 2 years of experience in pharma/biotech call centers preferred.
- Previous contact center or medical setting experience is an asset.
- Experience with AWS Connect & Salesforce Health/Service Cloud is preferred.
- Proficiency with Windows and Microsoft Office tools.
- Comfortable with PC hardware environments.
- Flexibility to adapt to different time zones and rotational shifts.
Responsibilities
- Respond to commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors.
- Support wholesalers and distributors with ordering, logistics, and contract-related inquiries.
- Identify and triage medical information inquiries to the appropriate department.
- Document case notes accurately in the CRM system.
- Identify and report potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
- Assist with temperature excursion inquiries and troubleshooting.
- Provide information to healthcare providers regarding clinical trial participation.
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