Customer Support Specialist
New
V
Veta VirtualFintech and Cryptocurrency
LATAM or EuropeFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- BlockchainTroubleshootingTechnical supportCRMCustomer support
Requirements
- Excellent verbal and written English communication skills.
- Friendly, patient, and customer-focused personality.
- Ability to handle high volumes of incoming calls, chats, and emails consistently.
- Basic technical aptitude for troubleshooting login, platform, or transaction issues.
- Strong CRM proficiency or demonstrated ability to learn new software quickly.
- Ability to multitask across support channels while maintaining documentation accuracy.
- Ability to follow approved scripts while maintaining a natural, conversational tone.
- Strong attention to detail and organizational discipline.
- Strong problem-solving instincts with the ability to identify escalation needs.
- Previous experience in customer service, technical support, call center, or virtual assistant roles (preferred).
- Basic knowledge of cryptocurrency, blockchain, or digital wallets (bonus).
- Prior experience in a tech support or help desk environment (bonus).
Responsibilities
- Answer incoming customer calls, emails, and chats in a professional, friendly, and helpful manner.
- Guide customers through account setup, transactions, and platform features using approved scripts.
- Troubleshoot basic technical issues such as login problems, transaction errors, or wallet connection issues.
- Locate customer accounts and case history within the CRM during live interactions.
- Monitor and respond to customer support inquiries, routing complex requests to the appropriate team.
- Document every customer interaction in the CRM with detailed notes, records, and statuses.
- Escalate complex technical or account issues to engineering or specialist teams.
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