Senior Technical Customer Support Engineer - India
New
C
ClickHouseCloud Data Analytics
Locally in India as well as more regionally across APJ and EMEA, 24x7 Support in a global, distributed environmentFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Strong written and verbal English communication skills
- Required Skills
- DockerSQLKubernetesClickhouseDistributed SystemsTechnical support
Requirements
- Technical breadth in ClickHouse open-source or Cloud, or related domains like SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, or Docker.
- Professional experience as a Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
- Available according to scheduling requirements for 24x7 support in a global, distributed environment.
- Strong written and verbal English communication skills.
- Ability to work fully remote with reliable connectivity.
- Mindset of teamwork, global engagement, empathy, and problem-solving.
- Experience with Azure, GCP, or AWS (preferred).
- Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ (preferred).
Responsibilities
- Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
- Develop solutions based on ClickHouse Cloud and open-source for documentation, knowledge base, blogs, meetups, webinars, and training.
- Work closely with global Support, Engineering, Go to Market, and Product Management teams to define user-required functionality.
- Assist with mentoring, training, and knowledge sharing with colleagues, users, and customers.
- Provide professional technical response and guidance within defined Service Level Agreements (SLAs).
- Partner with the Go To Market team on deeply technical aspects of Proof of Concept (POC) activities.
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