Customer Support Engineer - Endpoint/MTD (Device) & Cybersecurity
New
Z
ZimperiumCybersecurity
India (Remote)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years (senior) or 1-3 years (junior)
- Required Skills
- AWSDockerPythonSQLJava
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or an equivalent engineering degree.
- 1-5 years of experience working with Enterprise software solutions, preferably with security and mobile device management providers.
- 1-5 years of experience in customer support roles.
- Proven experience supporting cloud-based web applications.
- Strong technical skills in SQL, Python, Java scripting, and Unix.
- Familiarity with Mobile Apps, mobile architecture, and MDM solutions like MS-Intune, AirWatch, Mobile Iron, or Citrix.
- Familiarity with SIEM tools such as ArcSight or Splunk.
- Familiarity with Cloud Architecture components including AWS, Linux Containers/Docker, OpenStack, Postgres, and Kafka.
- Extensive troubleshooting and debugging skills.
- Strong customer-oriented service experience.
Responsibilities
- Understand mobile applications and SaaS delivery models to troubleshoot and debug customer-reported issues.
- Maintain customer satisfaction by taking ownership of issues through to resolution and identifying potential risks.
- Validate customer-specific fixes and releases in collaboration with the QA team.
- Develop technical documentation for specific customer requirements.
- Gather customer feedback and follow escalation procedures, including creating Jira tickets for engineering.
- Collaborate with internal customer success, development, and product teams across time zones.
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