Senior Technical Customer Support Engineer
New
C
ClickHouseCloud Data Analytics
India (Remote)Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- DockerKubernetesClickhouseSaaSDistributed SystemsTechnical support
Requirements
- Technical breadth and depth in ClickHouse (open-source or Cloud) or related domains like SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, and Docker.
- Previous technical experience in roles such as Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, or Software Engineer.
- Availability to support 24x7 operations in a global, distributed environment.
- Strong written and verbal English communication skills.
- Ability to work fully remote with reliable connectivity.
- A mindset of teamwork, global engagement, empathy, and problem-solving.
- Experience with Azure, GCP, or AWS (preferred).
- Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ (preferred).
Responsibilities
- Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
- Develop solutions based on ClickHouse Cloud and open-source for distribution via documentation, knowledge base, blogs, meetups, webinars, and training.
- Collaborate with global Support, Engineering, GTM, and Product Management teams to define user-required functionality.
- Deliver excellent customer service as a first-line technical engineer within defined Service Level Agreements (SLAs).
- Assist with mentoring, training, and sharing technical knowledge with colleagues, users, and customers.
- Build strong, trusted relationships with internal stakeholders, customers, and partners.
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