- Serve as the client’s single point of contact for technical and security matters across AHEAD Managed Security Services.
- Act as a strategic security advisor, aligning managed services capabilities to business objectives and regulatory requirements.
- Lead the Quarterly Business Review (QBR) operating model to communicate service value and strategic roadmaps.
- Champion a platform-first approach, guiding clients toward consolidated SIEM, XDR, and SOAR technologies.
- Advance AI-enabled and agentic SOC maturity by advising on automation and workflow optimization.
- Perform risk and maturity assessments to identify gaps and prioritize security remediation.
- Support the adoption, tuning, and optimization of security technologies including endpoint telemetry and threat detection.
- Reinforce case quality and ensure incident documentation is audit-ready.
- Partner with sales teams to identify up-sell and cross-sell opportunities tied to client value.