Customer Support Specialist, Italian and English speaking
New
G
GoToIT Customer Support
Anywhere in HungaryFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Italian and English
- Required Skills
- SalesforceTroubleshootingTechnical supportCustomer support
Requirements
- Fluent in both written and verbal Italian and English.
- Ability to explain complex concepts in a clear and simple manner.
- Previous experience in customer-facing IT support (software and hardware configuration/troubleshooting).
- Strong troubleshooting and analytical skills.
- Ability to prioritize tasks and learn new technologies effectively.
- Strong teamwork skills, including sharing best practices and supporting team changes.
- Effective time management skills.
- Ambitious mindset with a desire for career growth in IT or customer service fields.
Responsibilities
- Respond to customer inquiries related to products via inbound calls, callback requests, and email messages.
- Initiate test scenarios or remote sessions with customers to troubleshoot issues.
- Document all customer inquiries and issues accurately within Salesforce.
- Gather information from customers and systems to investigate technical issues.
- Collaborate with next-level support and other internal teams to resolve complex problems.
- Work independently to manage user problems and proactively address issues.
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