Senior Customer Support Executive
N
NivodaDiamond marketplace
Remote in Europe, Mon - Fri, 8am - 5pm CETFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English, Italian, French
- Experience
- 5+ years
- Required Skills
- Problem SolvingZendeskCross-functional collaborationCustomer support
Requirements
- Minimum 5+ years experience in online customer support, live chat, and calls.
- Native or full professional proficiency in English, Italian, and French.
- Strong customer-first mindset and sense of ownership.
- Excellent organizational and multitasking skills across various platforms.
- Proactive and forward-thinking problem-solving approach.
- Assertive communication skills to advocate for the customer internally.
- Proven ability to collaborate across cross-functional teams.
- Fluency in Spanish is highly desirable (nice-to-have).
- Experience with Zendesk is highly desirable (nice-to-have).
Responsibilities
- Resolve customer issues via live chat, WhatsApp, and email to ensure high satisfaction.
- Manage day-to-day client issues regarding logistics, orders, and website functionality.
- Onboard and train new joiners to support team growth.
- Coach colleagues and manage complex customer escalations.
- Serve as the voice of the customer in internal cross-functional meetings.
- Support daily operations and assist in tackling root causes of customer issues.
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