SaaS Customer Support Consultant
New
S
SupportYourAppSaaS Customer Support
Mexico City, Mexico City, Mexico. Bogotá, Bogota, Colombia. Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina. Kyiv, Kyiv city, Ukraine. Brasília, Brasília, Brazil. Cape Town, Western Cape, South AfricaContractMiddle
SalaryCompensation in USD
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent English communication skills (C1 for both spoken and written)
- Required Skills
- CybersecurityAnalytical SkillsSaaSCRMCustomer support
Requirements
- Excellent English communication skills (C1 for both spoken and written)
- Experience in customer support role for a SAAS or cybersecurity company
- Experience with a CRM systems
- Highly tech-savvy, with the ability to quickly adapt to new systems and tools
- Experience working in a dynamic, high-volume environment
- Strong analytical thinking and research skills, understanding KPI's
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Deliver outstanding customer support via emails
- Assist customers with troubleshooting technical products and applications
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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