Technical Support Consultant
New
S
SupportYourAppTechnical Support
Rio de Janeiro, State of Rio de Janeiro, Brazil. Buenos Aires, Buenos Aires, Argentina. Mexico City, Mexico. Manta, Manabí, Ecuador. Chiclayo, Lambayeque, Peru. Concepción, Bio Bio, Chile, Mon–Fri, 3 PM–11 PM GMT+3Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English and Spanish (at least C1 for both)
- Experience
- At least 6 months of experience in customer support
- Required Skills
- TroubleshootingTechnical supportCustomer support
Requirements
- Excellent English and Spanish communication skills (at least C1 for both spoken and written)
- At least 6 months of experience in customer support role
- Technical background or experience working with technical products
- Experience working with software products or platforms
- Experience working in a startup environment
- Ability to work independently with minimal documentation, clear instructions, or established processes
- Strong adaptability and problem-solving skills
- Personal computer with at least 8GB of RAM
- Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
Responsibilities
- Provide technical support by assisting users with subscription-related questions, cancellations, pricing and rate inquiries via emails
- Help customers navigate the app and understand its key features and functionality
- Guide users through the installation and setup of the keyboard and troubleshoot basic issues
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