Technical Support Consultant, Networking
New
S
SupportYourAppCustomer Support
São Paulo, State of São Paulo, Brazil. Bogotá, Bogota, Colombia. Tiranë, Tirana County, Albania. Sofia, Sofia City Province, Bulgaria. Buenos Aires, Buenos Aires, Argentina. Rabat, Rabat-Salé-Kénitra, MoroccoContract
Salary not disclosed
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Job Details
- Languages
- English (C1 level)
- Required Skills
- LinuxNetworkingTechnical support
Requirements
- Excellent English communication skills (at least C1 level)
- Experience in a technical support role
- Networking experience (IPsec Tunnels, DNS, packet tracing, understanding of ports, role of firewall)
- Strong understanding of Network infrastructure (VPN, routing, split tunneling, WireGuard connector based tunnels)
- Strong understanding of network protocols (OpenVPN, IKEv2, WireGuard)
- Ability to read log files
- Familiarity with operating Windows, Linux, MacOS, Android and iOS
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Deliver outstanding technical support via emails and chats
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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