Senior MSP Technical Support Specialist
New
H
Hire HangarManaged Services
Columbia - Bogotá; Secondary Locations: Parugauy - Asuncion, Ecuador - Guayaquil, Morocco - Casablanca, Egypt - Cairo, South Africa - Johannesburg, Columbia - Medellín, Chile - Santiago, Uruguay - Montevideo, Peru - Lima, Dominican Republic - Santo Domingo, Nicaragua - Managua, Jamaica - Kingston, Argentina - Buenos Aires, Panama - Panama City, Honduras - Tegucigalpa, South Africa - Cape Town, Morocco - Rabat, Mexico - Mexico City, US Time Zones (PST - EST)ContractSenior
Salary800 - 1,000 USD per month
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Job Details
- Languages
- Clear written and spoken English
- Required Skills
- AzureNetworking
Requirements
- Prior MSP experience is non-negotiable — in-house/internal IT experience alone will not be considered.
- Strong, hands-on administration experience with Microsoft 365 and Azure/Entra.
- Experience with RMM/PSA platforms such as Syncro, ConnectWise, Autotask, or similar.
- Hands-on experience with EDR/MDR endpoint security tools.
- Solid networking competency with Meraki, Unifi, or similar platforms.
- Demonstrated ability to own a ticket queue independently, with minimal need for escalation.
- Clear written and spoken English, with availability during US Central business hours.
Responsibilities
- Own and work the ticket queue independently — triage, diagnose, and resolve complex issues without requiring constant escalation.
- Administer Microsoft 365 and Azure/Entra environments, including Conditional Access, Intune, MFA, SSO, and multi-tenant management via CIPP.
- Manage endpoint security tools including SentinelOne EDR, Huntress MDR/ITDR, and Windows Defender.
- Oversee backup and disaster recovery operations using Datto BCDR, Datto Endpoint Backup, and DropSuite.
- Configure, troubleshoot, and maintain networking environments across Cisco Meraki, Unifi, Aruba, and CheckPoint.
- Maintain thorough, accurate documentation in Hudu for systems, processes, and client environments.
- Serve as a senior point of escalation for junior support staff, providing guidance and technical mentorship.
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