Customer Support Consultant
S
SupportYourAppCustomer Support
São Paulo, State of São Paulo, Brazil. Bogotá, Bogota, Colombia. Buenos Aires, Buenos Aires, Argentina. Mexico City, Mexico City, Mexico. Lima, Callao Region, Peru. Santiago, Santiago Metropolitan Region, Chile, 8 AM–4 PM and 12 PM–8 PM GMT+2ContractEntry
Salary not disclosed
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Job Details
- Languages
- German, English
- Experience
- 6-12 months
- Required Skills
- Analytical SkillsResearch skillsCustomer support
Requirements
- Fluency in German and English (C1 or higher), both spoken and written
- At least 6-12 months of experience in customer support
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer with at least 8Gb of RAM
- Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
Responsibilities
- Deliver outstanding customer support via emails, chats and calls
- Follow internal procedures and SOPs
- Collaborate with internal teams to ensure efficient issue resolution
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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