Customer Support Consultant
S
SupportYourAppCustomer Support
Novi Sad, Vojvodina, Serbia. Subotica, Vojvodina, Serbia. Vršac, Vojvodina, Serbia. Belgrade, Vojvodina, Serbia. Bosnia and Herzegovina, 8 AM–4 PM and 12 PM–8 PM GMT+2ContractEntry
SalaryCompensation in USD
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Job Details
- Languages
- German (C1 or higher), English (C1 or higher)
- Experience
- 6-12 months
- Required Skills
- Analytical SkillsTechnical supportCustomer support
Requirements
- Fluency in German and English (C1 or higher), both spoken and written
- At least 6-12 months of experience in customer support
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer with at least 8Gb of RAM
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Responsibilities
- Deliver outstanding customer support via emails, chats and calls
- Follow internal procedures and SOPs
- Collaborate with internal teams to ensure efficient issue resolution
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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