Local Support Specialist
New
R
RateHawkTravel Tech
Romania. Greece. Argentina. Egypt. Thailand. IndonesiaFull-Time
SalaryBase payment + monthly bonus
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Job Details
- Languages
- Advanced level of Italian and English – you’ll need to speak and write fluently.
- Required Skills
- CRMCustomer support
Requirements
- Advanced level of Italian and English – you’ll need to speak and write fluently.
- Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus.
- Ability to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
- Proactive mindset with the ability to anticipate partner needs.
- Empathetic communication skills.
- Result-oriented mindset with the ability to quickly learn new tools and systems.
Responsibilities
- Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
- Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
- Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
- Handle booking modifications and relocations with attention to detail and urgency.
- Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
- Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
- Accurately document all work and partner interactions in our CRM system.
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