Customer Support Specialist - Japanese Speaker
J
JustMarketsCustomer Support
East AsiaFull-Time
Salary not disclosed
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Job Details
- Languages
- Japanese and English
- Required Skills
- Google WorkspaceInterpersonal skillsCustomer support
Requirements
- Proficiency speaking and writing in Japanese and English.
- Experience resolving difficult customer issues.
- Experience communicating with angry clients.
- Basic knowledge of Google Workspace (Drive, Sheets, Docs).
- Strong interpersonal skills, professionalism, attention to detail, and punctuality.
- Basic understanding of empathy and customer service best practices.
- Own a laptop: Windows with minimum 8GB RAM or Apple Mac 2015 model or newer.
- Stable internet connection.
- Computer literacy.
Responsibilities
- Efficiently respond and communicate with clients via live chat, messengers, ticket systems, and phone.
- Effectively analyze customer data to provide recommendations and resolve issues.
- Resolve product or service concerns by identifying root causes and explaining solutions.
- Facilitate positive long-term relationships and repeat business through excellent service.
- Build rapport with clients and effectively resolve conflicts.
- Contribute to team efforts and meet quality standards for query processing.
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