Bilingual Technical Customer Support Specialist
New
T
Tech Talent InternationalCash processing SaaS
Source API remote eligibility restrictions: AustraliaFull-Time
Salary70,000 - 85,000 AUD per year
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Job Details
- Languages
- Fluency in both English and Spanish
- Required Skills
- Customer support
Requirements
- Be fluent in both English and Spanish.
- Bring strong analytical and problem-solving skills.
- Be comfortable with SaaS platforms and client-facing technical interactions.
- Be able to work independently and effectively in a remote work environment.
- Prior experience in the cash processing or cash-in-transit industries is a strong asset.
Responsibilities
- Lead onboarding for new clients, including training on system features and functionality.
- Demonstrate how to use the SaaS platform to optimize cash processing and transportation operations.
- Respond to customer inquiries and resolve technical issues in a timely and professional manner.
- Provide proactive support to ensure ongoing customer satisfaction.
- Assist with testing and validating new software features or updates.
- Collaborate with development and product teams to improve the customer experience and provide feedback for product improvement.
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